Refund Policy

You are eligible for a full refund if all of the following conditions are met:

• Your refund request is made within 14 calendar days of the original purchase date
• The purchase was made directly through our official store (powered by FastSpring)
• This is your first refund request for the same product

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include the email address used at the time of purchase
3. Include the order number or transaction ID from your purchase confirmation email
4. Optionally, let us know why you are requesting a refund so we can improve our products

Once your refund request has been received and approved:

• We aim to process all refund requests within 3-5 business days
• The refund will be issued to the original payment method used at purchase
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement
• You will receive a confirmation email once the refund has been processed

Upon processing a refund, the following will occur:

• Your licence key will be deactivated and the software will no longer function
• You should uninstall the software from all devices
• Any associated downloads or access will be revoked
• You are welcome to repurchase the product at any time in the future

Refunds may not be granted in the following circumstances:

• The request is made more than 14 days after the original purchase date
• The product was purchased through an unauthorised third-party reseller
• The licence has been terminated due to a violation of our Terms of Service
• A refund has already been issued for the same product to the same customer

We encourage all customers to review the system requirements before purchasing to ensure compatibility with your setup. If you experience technical issues, please contact support first - we may be able to resolve your issue without a refund.